Privacy Policy

Last Updated: 5 February 2026

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

SalesSign is a document and electronic signature platform. For the purposes of data protection law, we are the data controller of the personal information we collect from you.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, password, company name, job title, and phone number.
• Billing Information: Payment card details, billing address, and transaction history (processed securely via our payment provider).
• Documents: Files, proposals, and documents you upload for signing or sharing.
• Signature Data: Electronic signatures, including typed, drawn, or uploaded signature images.
• Communications: Messages you send to us via email or support channels.

Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and actions taken.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar technologies to enhance your experience. See Section 9 for details.

Information from Third Parties

• CRM Integrations: If you connect SalesSign to Salesforce or other CRM platforms, we may receive contact and opportunity data as configured by you.
• Authentication Providers: If you sign in using a third-party service, we receive basic profile information from that provider.

3. How We Use Your Information

We use your personal information to:

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Contract: To fulfil our contractual obligations when you use our Service.
• Legitimate Interests: To operate, improve, and secure our platform, and to communicate with you.
• Consent: Where you have given specific consent (e.g., marketing communications).
• Legal Obligation: To comply with applicable laws and regulations.

5. Sharing Your Information

We may share your data with:

• Service Providers: Third parties who assist us in operating the platform (e.g., cloud hosting, payment processing, email delivery). These providers are contractually bound to protect your data.
• Recipients of Documents: When you send a document for signature, recipients will see your name, email, and any information contained in the document.
• Integrated Services: If you connect third-party services (e.g., Salesforce), data will be shared as configured by you.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

6. International Data Transfers

Your data may be processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).
• Transfers to countries with adequate data protection laws.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and maintain your account.
• Comply with legal, accounting, or reporting requirements.
• Resolve disputes and enforce our agreements.

Signed documents are retained in accordance with your account settings and applicable legal requirements. You may delete documents from your account at any time, subject to any legal retention obligations.

8. Your Rights

Under UK GDPR, you have the right to:

To exercise your rights, please contact us at support@salessign.io. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyse how our platform is used
• Improve performance and security

Type	Purpose
Essential	Required for the platform to function (e.g., authentication)
Functional	Remember your preferences and settings
Analytics	Help us understand usage patterns and improve the Service

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

10. Security

We implement appropriate technical and organisational measures to protect your personal information, including:

While we take security seriously, no method of transmission or storage is 100% secure. Please contact us immediately if you suspect any unauthorised access to your account.

11. Children’s Privacy

SalesSign is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us