Terms & Conditions.

Last updated: 3 June 2026 · Version 1.0

1. The agreement between us

These Terms & Conditions (the “Agreement”) are entered into between you or the organisation you represent (the “Customer”, “you”) and SalesSign Limited (company number 16612732), whose registered office is at 4a Fairway, Petts Wood, Orpington, England, BR5 1EG (“SalesSign”, “we”, “us”). By creating an account, executing an Order Form, or accessing or using the Service, you agree to be bound by this Agreement. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind it.

The Agreement is made up of: (a) this Master Subscription Agreement; (b) any Order Form agreed between us (setting out seats, price, term and start date); (c) our Data Processing Agreement; and (d) the policies incorporated by reference, including our Service Level Agreement, Acceptable Use Policy and security commitments.

2. Definitions

• Service — the SalesSign application, website and related services.
• Customer Data — data, documents and content you submit to or generate using the Service.
• Order Form — a document recording the commercial terms of your subscription.
• Personal Data, Controller, Processor — as defined in the UK GDPR and EU GDPR.
• Confidential Information — non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential.

3. The Service and your Salesforce subscription

SalesSign lets you build, send, track and electronically sign proposals and documents from within Salesforce. The Service is Salesforce-native: it requires you to hold and maintain a valid Salesforce subscription sufficient for your use, and your CRM data and documents remain in your own Salesforce org. Your use of Salesforce is governed by your own agreement with Salesforce.

4. Accounts and your responsibilities

You must provide accurate account information, keep your login credentials confidential, and are responsible for activity under your account. You must tell us promptly at admin@salessign.io if you become aware of any unauthorised use. You are responsible for your authorised users’ compliance with this Agreement and the Acceptable Use Policy.

5. Fees, payment and tax

Certain features require a paid subscription. Fees are billed in advance on a recurring basis (monthly or annually) as set out in your plan or Order Form, and are non-refundable except where required by law or expressly stated. We may change pricing with reasonable notice, effective from your next renewal.

Fees are stated exclusive of VAT, sales, use and similar taxes (“Taxes”). You are responsible for all applicable Taxes other than taxes on SalesSign’s net income; where we are required to collect Taxes they will be added to your invoice. Where you are required by law to withhold any amount, you will gross up the payment so that we receive the full amount due.

6. Electronic signatures

By using SalesSign to sign or request signatures you consent to do business electronically. SalesSign is designed to support electronic signatures consistent with the ESIGN Act and UETA (United States) and the eIDAS Regulation and the Electronic Communications Act 2000 (United Kingdom and European Union). You are responsible for determining whether electronic signatures are appropriate for a particular transaction, and you confirm you have authority to sign, or to request signatures, in respect of each document. Recipients may decline to sign electronically.

7. Acceptable use

You agree to use the Service only lawfully and in accordance with our Acceptable Use Policy, which is incorporated into this Agreement. In particular, you must not use the Service for fraudulent or unlawful signatures, to transmit malware or spam, to infringe others’ rights, to attempt unauthorised access, or to reverse engineer the Service except to the extent permitted by law.

8. Customer Data and intellectual property

You retain ownership of your Customer Data. You grant us a limited, non-exclusive licence to host, process and transmit Customer Data solely to provide and support the Service. We own the Service and all related intellectual property; no rights are granted to you except as expressly set out here. You are responsible for the accuracy and legality of your Customer Data and for the documents you send for signature.

9. Data protection

Where we process Personal Data on your behalf, you are the Controller and we are the Processor, and that processing is governed by our Data Processing Agreement (the “DPA”), which is incorporated into and forms part of this Agreement. In the event of any conflict between the DPA and the rest of this Agreement in respect of Personal Data, the DPA prevails. We process data in accordance with the UK GDPR, the EU GDPR and the Data Protection Act 2018, as described in our Privacy Policy.

10. Service availability

We will use commercially reasonable efforts to make the Service available with a monthly uptime of at least 99.5%, measured and remedied as set out in our Service Level Agreement, which forms part of this Agreement. The SLA excludes scheduled maintenance notified in advance, the unavailability of any third-party platform on which the Service depends (including your own Salesforce org), and Force Majeure Events. The service credits set out in the SLA are your sole and exclusive remedy for failure to meet the availability target.

11. Security

We implement and maintain appropriate technical and organisational measures designed to protect Customer Data against unauthorised access, loss, alteration or disclosure, as described on our Security & Trust page. We will notify you without undue delay after becoming aware of a personal-data breach affecting your Customer Data and provide the information you reasonably need to meet your own notification obligations, as set out in the DPA.

12. Confidentiality

Each party will keep the other’s Confidential Information confidential, use it only to perform or exercise its rights under this Agreement, and protect it with at least reasonable care. These obligations do not apply to information that is public other than through breach, was already lawfully known, is independently developed, or is lawfully received from a third party, and do not prevent disclosure required by law (with prior notice where lawful). They survive for three years after termination, and indefinitely for trade secrets.

13. Intellectual-property indemnity

We will defend you against any third-party claim that your authorised use of the Service infringes that party’s intellectual-property rights, and indemnify you against damages finally awarded or agreed in settlement. If the Service is or may become infringing, we may procure a right to continue use, modify it to be non-infringing, or terminate the affected subscription and refund pre-paid fees for the unused term. This indemnity does not apply to claims arising from use in breach of this Agreement, combination with products we did not supply, or your Customer Data. You will indemnify us against claims arising from your Customer Data.

14. Warranties

We warrant that the Service will perform materially in accordance with its then-current documentation; your exclusive remedy for breach is, at our option, correction or termination of the affected subscription and a pro-rata refund of pre-paid fees. Each party warrants that it has authority to enter into this Agreement. Except as expressly stated, and to the maximum extent permitted by law, the Service is provided without further warranties of any kind, whether express or implied.

15. Limitation of liability

Subject to the next paragraph, each party’s total aggregate liability arising out of or in connection with this Agreement will not exceed the total fees paid or payable by you in the twelve (12) months immediately before the event giving rise to the claim. Neither party is liable for indirect or consequential loss, or for loss of profits, revenue or anticipated savings.

The cap and exclusions above do not apply to: your payment obligations; either party’s breach of confidentiality; our intellectual-property indemnity; liability arising from a security breach to the extent caused by our breach of the DPA or our security commitments; or any liability that cannot be limited or excluded at law (including for death or personal injury caused by negligence, or for fraud).

16. Term, termination and suspension

This Agreement runs for the subscription term stated in your plan or Order Form and renews for successive terms unless either party gives at least 30 days’ notice before renewal. Either party may terminate for material breach that remains uncured 30 days after written notice, and immediately on the other’s insolvency. We may suspend access only to the extent necessary where there is a material security risk, a legal requirement, or fees remain unpaid 15 days after a written reminder, restoring access promptly once resolved.

17. Effect of termination

For 30 days after termination or expiry we will, on request, make available for export any Customer Data held within the Service that is not already in your Salesforce org (including completed signed documents and audit trails). After that period we will delete or anonymise such data within a further 30 days, except where retention is required by law. You remain responsible for data held in your own Salesforce org.

18. Third-party platforms and open-source

The Service operates within, and depends upon, platforms you license directly from third parties (including your Salesforce org). We are not responsible for the availability, performance, security or terms of those third-party platforms. The Service may include open-source components licensed under their own terms, which govern those components to the extent of any conflict.

19. Salesforce and AppExchange

Where the Service is provided or distributed via the Salesforce AppExchange, your installation and use are additionally subject to the applicable Salesforce AppExchange program terms, and you agree to comply with them. You must maintain a valid Salesforce subscription sufficient for your use of the Service.

20. Force majeure

Neither party is liable for failure or delay in performing its obligations (other than payment) to the extent caused by an event beyond its reasonable control, including acts of God, war, civil disorder, epidemic, or failure of utilities, telecommunications or a third-party platform on which the Service depends. If such an event continues for more than 60 days, either party may terminate the affected subscription on written notice.

21. Assignment

Neither party may assign this Agreement without the other’s prior written consent (not to be unreasonably withheld), except that either party may assign it in its entirety, on notice, to an affiliate or a successor in connection with a merger, acquisition or sale of substantially all of its assets.

22. Changes to these terms

We may update this Agreement from time to time. Where a change is material we will give reasonable notice (for example by email or an in-product notice). Continued use of the Service after a change takes effect constitutes acceptance.

23. General

If there is a conflict, the following order of precedence applies (highest first): the DPA in respect of Personal Data; the applicable Order Form; this Master Subscription Agreement; then any policy incorporated by reference. This Agreement is the entire agreement between the parties and supersedes all prior proposals and representations, save that nothing limits liability for fraud. If any provision is held unenforceable it will be modified to the minimum extent necessary, or severed, and the remainder will continue in effect. This Agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms? Contact us at admin@salessign.io or write to SalesSign Limited, 4a Fairway, Petts Wood, Orpington, England, BR5 1EG.