Acceptable Use Policy

Last updated: 3 June 2026

1. About this policy

This Acceptable Use Policy (the “Policy”) sets out the conduct and content rules that apply to your use of SalesSign — our Salesforce-native platform for building, sending, tracking and electronically signing proposals. It applies to every customer, authorised user and signer who interacts with the service.

This Policy forms part of, and should be read alongside, the agreement under which you access SalesSign (the “Agreement”). Capitalised terms not defined here have the meaning given in the Agreement. Where this Policy and the Agreement conflict, the Agreement governs unless it states otherwise. This Policy is operated by SalesSign Limited (company number 16612732), registered office 4a Fairway, Petts Wood, Orpington, England, BR5 1EG.

We may update this Policy from time to time to reflect changes in the service, the law or how the platform is used. The version published on this page is the current version, and material changes will be notified in line with the Agreement.

2. Who this Policy applies to

You are responsible for your own use of SalesSign and for the use of every account, user and integration under your control. You must ensure that everyone you permit to access the service — employees, contractors, and any signer or recipient you send a proposal to — complies with this Policy. Acts or omissions by your users are treated as your own for the purposes of this Policy.

3. Prohibited content

You must not use SalesSign to create, upload, store, send, request signature on, or otherwise distribute any content that:

• is unlawful, defamatory, obscene, harassing, threatening, or that infringes the intellectual property, privacy, publicity or other rights of any person;
• contains malware, viruses, ransomware, or any other code or file designed to disrupt, damage, gain unauthorised access to, or impair the operation of any system, network or data;
• is fraudulent, deceptive or misleading, or that misrepresents the identity of the sender, the signer, or the nature, origin or authority behind a document;
• you do not have the lawful right to upload, send or request a signature on, or that you are otherwise not authorised to share or process;
• constitutes spam, unsolicited bulk communications, or phishing — including any attempt to obtain credentials, payment details, signatures or other sensitive information under false pretences; or
• is restricted or prohibited from being sent or signed electronically under applicable law.

4. Prohibited conduct

When using SalesSign, you must not:

• forge, falsify or alter a signature, or apply a signature to a document without the genuine, informed consent and authority of the named signer;
• impersonate any person or organisation, or misrepresent your affiliation with any person or organisation, in connection with a proposal or signature request;
• tamper with, remove, or attempt to circumvent any audit trail, completion certificate, tamper-evidence control, access control or other integrity feature of the service;
• attempt to gain unauthorised access to the service, to other customers’ accounts or data, or to any system or network connected to the service;
• probe, scan, penetration-test or otherwise test the vulnerability of the service without our prior written consent, or breach or circumvent any security or authentication measure;
• interfere with or disrupt the integrity or performance of the service, for example by introducing excessive load, denial-of-service activity, or automated traffic that the service is not designed to handle;
• reverse engineer, decompile or disassemble any part of the service, or use it to build a competing product, except to the extent this restriction is prohibited by applicable law;
• resell, sublicense or make the service available to any third party except as expressly permitted in the Agreement; or
• use the service in breach of any applicable law, regulation, sanctions regime, or third-party right.

5. Lawful electronic signatures

SalesSign’s electronic signatures are designed to comply with the ESIGN Act and UETA in the United States, and eIDAS and the Electronic Communications Act 2000 in the UK and EU. You are responsible for ensuring that your particular use of electronic signatures is lawful and appropriate for your documents, parties and jurisdictions.

In particular, you must:

• confirm that the documents you send are of a type that may lawfully be signed electronically in the relevant jurisdictions, and seek your own advice where you are unsure;
• obtain each signer’s consent to transact and sign electronically where the law requires it;
• accurately identify signers and only request signatures from individuals with authority to provide them; and
• retain executed documents and their audit trails in accordance with your own legal and record-keeping obligations.

6. Customer data and Salesforce

You remain responsible for the data you process through SalesSign and for having a lawful basis to do so. You must not use the service to process data in breach of any data-protection law, your own privacy commitments, or the rights of the individuals concerned. Our handling of personal data is governed by the Data Processing Addendum and described in our Security & Trust overview.

7. Reporting abuse

If you become aware of any use of SalesSign that breaches this Policy — including a suspected forged or unauthorised signature, a fraudulent proposal, malware, spam or phishing, or any security concern — please report it promptly to admin@salessign.io. Where possible, include the details needed to identify the content or account involved so we can investigate.

8. Consequences of breach

We take breaches of this Policy seriously. Where we reasonably believe this Policy has been breached, or where action is necessary to protect the service, other customers, signers or the public, we may, with or without notice and at our discretion:

• investigate the suspected breach and require you to provide information reasonably necessary for that investigation;
• remove, disable access to, or quarantine offending content or documents;
• suspend or restrict the affected account, user or feature; and/or
• terminate the account or the Agreement in accordance with its terms.

Where the law requires it, or where we consider it appropriate to do so, we may report suspected unlawful activity to the relevant authorities and cooperate with any resulting investigation. Suspension or termination under this Policy does not limit any other rights or remedies available to us under the Agreement or at law.

9. Questions about this policy

If you have a question about what this Policy permits, or you are unsure whether a particular use is acceptable, please get in touch before you proceed — we would far rather answer a question than enforce a breach.